Refund Policy for Rafays Bloom
Last Updated: 11 April, 2026
Welcome to Rafays Bloom. We want you to be completely satisfied with your purchase. This Refund Policy applies to all products sold through our website (unless stated otherwise on a specific product page).
1. Our Refund Commitment
If you are not satisfied with your purchase for any reason, we offer:
- Full refund (under eligible conditions)
- Exchange (same or different product)
- Store credit (valid for future purchases)
2. Eligibility for Refund
You may request a refund if:
- The product is damaged, defective, or not working.
- You received the wrong item (different from what you ordered).
- The product is missing parts / accessories.
- You simply changed your mind (within the time limit – see Section 3 below).
3. Time Limit to Request a Refund
| Reason for Refund | Time Limit from Delivery Date |
|---|---|
| Damaged / defective / wrong item | Within 7 days |
| Changed mind | Within 7 days |
| Missing parts / accessories | Within 7 days |
After 7 days, refunds are generally not accepted except for warranty issues (if applicable).
4. Conditions for Refund
To be eligible for a refund:
- Product must be unused or gently used (unless defective).
- Product must be in original packaging (if applicable).
- You must provide order number and proof of purchase.
- For damaged items, please provide clear photos and short video showing the issue.
Items that cannot be refunded:
- Opened or used personal care / hygiene products (soaps, lotions, masks) – unless defective.
- Digital products (e-books, download codes) after they have been accessed.
- Gift cards or store credit.
- Clearance or final sale items (clearly marked on product page).
5. How to Request a Refund
📧 Email us at: customercare@rafaysbloom.com
📞 Or WhatsApp/Call: +92 332 6777790
Please include:
- Order number
- Product name
- Reason for refund
- Photos & Videos (if damaged/wrong item)
We will reply within 2 business days with instructions on how to return the product (if needed).
6. Return Shipping (Who Pays?)
| Situation | Who Pays Return Shipping? |
|---|---|
| Damaged, defective, or wrong item | We pay (free return) |
| Changed mind / no longer want the product | You pay |
| Missing parts (no return needed) | No return cost |
Original shipping charges are non-refundable unless the mistake was ours.
7. Refund Process & Timeline
Once we receive and inspect your returned item (or approve your refund without return):
- Refund to original payment method (credit card, bank transfer, etc.) – within 7–14 business days.
- Store credit – issued within 2 business days.
- Exchange – shipped within 3–5 business days after we receive the original item.
Note: Your bank or card provider may take additional time to show the refund in your account.
8. Partial Refunds
We may offer a partial refund (not full) in cases such as:
- Item is returned used but still sellable (box opened, product unused).
- Item has minor damage that doesn’t affect functionality.
- Return is requested after 7 days but within 14 days (case-by-case).
9. Late or Missing Refunds
If you haven’t received your refund after 14 business days:
- Check your bank account again.
- Contact your credit card / bank (they may have processing delays).
- Contact us at custormercare@rafaysbloom.com with your order number.
10. Contact Us
For any refund-related questions:
📧 Email: custormercare@rafaysbloom.com
📞 Phone: +92 332 6777790
📍 Business Address: Village & P.O Manga | Opposite Country Club | Siri Nagar Express Highway | Bharakahu, Islamabad or faster support.